Return & Refund Policy

At CarLiftOPro, customer satisfaction is important to us. We are committed to providing quality car lifts and garage equipment and making the return process as straightforward as possible.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To request a return, please contact us at support@carliftopro.shop within 30 days of receiving your order.

Please provide your order number, the reason for your return, and photos when applicable.

All returns must be authorized by CarLiftOPro before being shipped back.

Return Eligibility

To qualify for a return:

• The return must be requested within 30 days of delivery.

• The product must include all major components, parts, accessories, and manuals originally supplied.

• The product must not have been damaged through misuse, improper installation, neglect, or unauthorized modification.

• Proof of purchase or an order number may be required.

Because car lifts and garage equipment are large and heavy products, please contact us before attempting to return any item.

Return Shipping

For approved eligible returns, CarLiftOPro will cover the return shipping or freight costs.

Our customer support team will provide return instructions and coordinate the return process when applicable.

No restocking fee is charged on approved returns.

Damaged, Defective, or Incorrect Products

Please inspect your shipment carefully upon delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at support@carliftopro.shop.

For freight deliveries, we strongly recommend inspecting the shipment before signing the delivery receipt.

If you notice visible damage:

• Note the damage on the carrier's delivery receipt.

• Take clear photos of the product and packaging.

• Keep the packaging and shipping documentation when possible.

• Contact CarLiftOPro as soon as possible.

After reviewing the issue, we will work with you to provide an appropriate solution, which may include replacement parts, a replacement product, or a refund when applicable.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@carliftopro.shop.

Orders that have not yet been processed or shipped may be eligible for cancellation and a full refund.

If an order has already been shipped, it will generally need to follow our standard return process.

Exchanges

If you receive an incorrect, damaged, or defective product and need a replacement, please contact our customer support team.

We will review your request and provide the appropriate exchange or replacement instructions.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to improper installation or misuse.

• Products that have been materially modified or altered.

• Products damaged due to neglect or unauthorized repairs.

• Items clearly identified as final sale or non-returnable before purchase.

This does not limit any rights available to you under applicable law.

Warranty Claims

Warranty claims are handled separately from standard returns and are subject to the applicable warranty terms for the product.

For warranty assistance, please contact our customer support team.

Contact Us

If you have questions about returns, refunds, exchanges, cancellations, or damaged products, please contact us:

CarLiftOPro
6135 E Tudor Rd Apt 21
Anchorage, AK 99507
United States

Email: support@carliftopro.shop
Phone: 575-303-2915